FAQs
Find answers and to your questions about our services and products.
What services does Shuttlers offer? 
Can you handle multiple pick-up points?
Is there a minimum number of staff required?
How much does employee transport cost per month?
Do you operate outside of Lagos?
Do you provide monthly invoicing for company accounts?
Can we brand the buses with our company logo?
Can I track the shuttle?
How do I find available routes and stops near me?
How do I book a seat?
How do I know if my booking was successful?
Can I book for more than one seat on the shuttle?
Can I book trips in advance or subscribe to a route?
Can I book a trip for someone else?
What happens if the route I want is fully booked?
How much does a trip cost?
How can I pay for my trips?
I used the direct Paystack payment option or transfer, and noticed additional charges. Why is this?
Can I withdraw from my wallet?
How do I earn points and redeem them on the app?
What type of in-app notifications will I receive?
Can I change my pickup and drop-off location?
How do I cancel my booking?
Will I get a refund if I cancel my trip?
What is the cancellation policy?
Is there a grace period for free cancellations?
Can I request an exception for trip cancellations in case of emergencies?
I missed my trip. What do I do?
How do I request a refund?
Are daily routes available on weekends?
Do I need to show my booking confirmation to board the shuttle?
How do I contact my pilot/marshal?
Can I eat or drink on the Shuttle?
Are pets allowed onboard?
How do I leave a rating after my trip?
How do I edit/update my personal details (name, phone number, email)?
How do I change my Password?
My account was suspended. What do I do?
How to reach out to support
How does the scan feature work?